If you don’t have any customers for your electric company will be in trouble. This is pretty evident. When you are trying to attract and keep customers, do your take a moment to think about whether the client is suitable for you? There’s no need to worry.
Electricians all over the world are fighting with customers who are difficult to deal with. They’re likely to be among the many. They do not pay on time and aren’t always respectful and they nag about the price. Profits are impacted when you’re in this scenario.
If you don’t have any customers for your electric company will fail. It’s very evident. When you are trying to attract and keep customers, do you take a moment to think about whether the client is suitable for you? There’s no need to worry.
The goal of categorizing your clients is to determine which ones you’d like invest your time and energy in order to earn more and which ones you should refuse (in an amiable and professional manner and, naturally).
Sort your customers by letter rank – AD-grade customers.
- A is ‘Awesome’
- B is ‘Better’
- C could be better’
- D is ‘Dreadful’
Moving Them To The Top Of The Line:
After you’ve classified your customers, the goal is to get them higher to the next level. If your customers in the D-grade category refuse to to change their ways it’s essential to determine the amount of money, each year you can earn from them for your electrical company.
For instance, if you create one of your D-grade customers makes $100,000, and your effort to make them C-grade customers fail, you’ll need to figure out the best way to replace that amount prior to removing them.
Questions To Assist You In Classify Your Customers
These are three questions to consider, keeping each client in your mind.
- Does the customer seem easy to work with?
You don’t have to be a fan of the person you’re dealing with. If they’re taking up your time, every time – and are simply rude and unprofessional it’s better to invest in your other customers. The relationship will be a long and difficult process, but with no satisfaction. - Are you earning money while as a worker for them?
You can choose “yes” as well as “no”. Your business is in order to earn money. - How can they pay you?
Customers who pay faster are the top priority. But, the terms of your payment as well as the type of work you do (maintenance and project-related work) will affect customer payments.
Pay Faster With These Strategies:
- Your customers must accept the price prior to the start of work.
- Make payment upon the completion of the task, while you are on site.
- Establish 7-day payment terms.
Customers Aren’t All Identical
Your responsibility as a business proprietor in electrical industries is increase your customer base to boost your profit margin. This approach will enhance all of your marketing strategies as you develop an efficient and long-lasting business.
