We live in a system where everyone is put in a ‘box’ to be an Expert at some skill or field. Yet before going inside that ‘box’, people should apply first and see if they are qualified enough to be in that position, and we need an extensive resume to help us introduce or present ourselves. A resume is vital for your hiring process because it provides a sheet or two to highlight your best talents and attributes. More than that resume helps the employers to make a hiring decision, and it might lead you to have your interview, which is why it is crucial to examine how you arrange your resume and what information you should include since some Individuals frequently spend a significant amount of time focused on what should be included in the resume rather than how it should be structured. However, both do have their significance. In this article, you’ll learn how to write an effective front desk receptionist resume and grasp what this work is all about that might help you achieve your dream career.
What Is the Role of a Front Desk Receptionist?
The front desk receptionist works in administrative support; they are in charge of general departmental and clerical support activities, as well as handling the front office reception.
They work in various industries, such as retail, hotels, healthcare organizations, insurance firms, pharmaceuticals, manufacturing, and automobile corporations. Their job description includes providing exceptional customer service to guests, walk-ins, and other things. Furthermore, they connect with guests/customers, understand their needs, and recommend them to suitable units when necessary. The front desk receptionist’s function in a hotel is to craft the customers’ experience: they check them in, assign rooms, and ensure bags and necessities are ready in the room. They also guarantee that guest departures are as easy as possible. They communicate with visitors and customers with the utmost hospitality and integrity, and they meet specific requests from guests whenever possible.
These are the five following major tasks, duties, and responsibilities of a Front desk Receptionist:
- Responsible for greeting guests in person or over the phone and addressing or referring inquiries.
- Keeps staff and department directories as a guide for visitors.
- In charge of operating and maintaining office machines such as printers, copiers, and fax machines.
- Schedules executive meetings and travel, as well as client appointments
- Office materials are drafted, reviewed, and proofread.
What to Feature in your Resume:
A good receptionist resume should be orderly presented and performance-oriented, focusing on your previous work experience as a front office receptionist or concerning the industries such as customer service and administrative assistant. You should highlight your experiences with administrative responsibilities to the same degree as organizing appointments, greeting clients, and managing corporate data and paperwork. Moreover, inclined with these role-specific skills, perhaps try considering or focusing on interpersonal skills (e.g., communication skills, listening skills, and time management). Almost all of the abilities required of a receptionist are transferable and can be demonstrated through prior work experience. It is also essential to know the structure of your resume. The system of your receptionist resume will differ depending on the format you select. And you have at least three options;
- Chronological order- Work experience is prioritized.
- Functional- this emphasizes your abilities.
- Combination- Strikes a balance between talents and job experience.
Yet it would be best if you noted that among these three, Chronological order is the most suitable since most recruiters and hiring managers prefer this format.
Fill out the resume heading at the top of the page with your contact information. Include your full name, address, mobile number, and email address. Present this information correctly so the hiring manager can readily reach you if an interview is scheduled.
The resume summary or objective briefly describes your qualifications as a candidate. There is a subtle distinction between the two. A resume summary summarizes your essential abilities and experiences, but a resume objective expresses your career goals. A resume summary is excellent if you already have several years of experience as a receptionist. A resume objective is helpful if you are starting your profession or changing careers.
Use the abilities section of your resume to personalize it to the role. Read the job description and highlight some of the specified talents in your CV. The following hard skills apply to the position of a front desk receptionist:
- Entering data
- Email administration
- Management of supply
Soft skills may include the following:
- Customer service abilities
- Time administration
- Communication skills
- Interpersonal abilities
- Customer service skills
Include a combination of soft and hard skills in your CV to demonstrate that you are qualified to do the job.
In the education box, list your highest level of education. This could be anything from a high school diploma to a bachelor’s degree. In this part, you should also mention appropriate training programs, such as Microsoft Office certification.
Run through your previous job titles over the last ten years and in the work experience section, list your most recent employment first, in reverse-chronological order. In bullet points, list your responsibilities and significant accomplishments relevant to the work of a receptionist for each position. If you lack receptionist experience, you can still discuss other opportunities that require similar skills. Any job that involves administrative duties or customer service is worth considering here. Include the company, your job title, and the dates you worked there.